By Marc J. Wolenik, Damian Sinay

Microsoft® Dynamics CRM 2011 Unleashed provides start-to-finish tips for making plans, customizing, deploying, integrating, handling, and securing the most recent model of Dynamics CRM. Authored via 3 major Microsoft Dynamics implementers, it illuminates new possibilities to set up CRM as a hosted provider (SaaS), combine with Azure cloud companies, and expand CRM via Microsoft's new on-line carrier market. The authors systematically clarify how Dynamics CRM 2011 works, illuminating why it really works that method, and the way to force greatest enterprise price from it. Drawing on insider wisdom of Microsoft's new product, they current transparent examples, confirmed top practices, and pitfalls to prevent in utilizing each major Dynamics CRM power. Their far-reaching insurance levels from Dynamics CRM's revenues, advertising, and customer support beneficial properties to its computerized workflows; Outlook and workplace integration to reporting and safeguard. This edition's broad new assurance comprises new chapters on Mobility, the Outlook customer, and workplace 2010 integration, in addition to drastically improved insurance of CRM on-line. It additionally includes new or multiplied discussions of information visualization, SharePoint beginning integration, consumer interface adjustments, inbuild charts, dashboards, IM and SMS verbal exchange aid, auditing, no-code workflows, connections, queues, the recent WCF-based programming version, UI scripting, and defense.

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